Shipping Policy

Below you will find the average delivery times for all our parcels:

- Once an order has been placed, we need 1 - 3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.

- Once your order is processed, it will be dispatched and delivery takes on average 10 - 14 working days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please do not hesitate to contact
contact our customer service team. Below we explain how your order will be processed and delivered.

Placing an order

The ordering process at Alex London is as simple as possible. First you need to go to the product page and add the desired product to your shopping cart. To do this, click on the green "Add to shopping cart" button. Here it is important that you check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" field. On the information page, you must enter the correct address details. Make sure that all the details are correct. Once this information is entered correctly, you can click on the "Proceed to Shipping" button. On the "Shipping" page, you have the option of entering the address details you have entered. Please note that the shipping of each shipment is completely free of charge. As a token of our appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" button. Under payment options you have the choice between different payment methods. At Alex London, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Immediately

Once you have selected the correct payment method, click on the "Complete order" field and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

Shipping costs

We cover the shipping costs for every order. There is no minimum order quantity required.

Shipping your order

Have you found the perfect look or accessory on our website? Then of course you want to enjoy it too! That's why we make sure your order is processed and shipped as quickly as possible. In order to be able to offer you fair prices for our products, we have decided to collect packages in large quantities and send them together from a certain minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online stores, we are very busy and there may be delays due to the Corona crisis. Due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as soon as possible.

To ensure that your order is shipped today, please contact us by e-mail. Our service team will be happy to advise you on the right solution.